CONFIDENCE IS THE KEY TO WORKPLACE SUCCESS

Beverley Kirk PhD, a Consultant Psychologist and Principal of the Centre for Emotional Intelligence, stipulates importance of being able to communicate effectively with colleagues in the workplace.  Many people in the workplace, regardless of their position in the organization, do not realize the impact non-effective communication styles can have on those around them.  Most people would argue that they have no problems with communication.  

However, in many instances they are communicating either aggressively or passive aggressively.  The only successful way is to through assertive communication.

This can only be achieved through knowing how you feel and the reason for this feeling

 

 

Having the confidence to identify, think about, understand and manage emotions in both the self and others has been named Emotional Self-Efficacy (Kirk, Schutte, & Hine, 2008).  Emotional Self-Efficacy incorporates the Mayer, Salovey and Caruso (2002) four branch model of Emotional Intelligence with Bandura’s (1997) Self-Efficacy theory. 

Having the confidence to identify, think about, understand and manage emotions in both the self and others has been named Emotional Self-Efficacy (Kirk, Schutte, & Hine, 2008).  Emotional Self-Efficacy incorporates the Mayer, Salovey and Caruso (2002) four branch model of Emotional Intelligence with Bandura’s (1997) Self-Efficacy theory. 

Emotional Self-Efficacy is the precursor of the Model of Workplace Functioning (Kirk, Schutte, & Hine, 2009).  Low Emotional Self-Efficacy is associated with high negative affect which in turn is associated with  uncivil workplace behavior.

Increasing Emotional Self-Efficacy can be achieved through a writing intervention (Kirk, Schutte & Hine, 2011).

 

Find out how this can benefit your workplace

 

 

 

 

REFERENCES

Bandura, A. (1997). Self-Efficacy:  The exercise of control. New York: W.H. Freeman and Company. 

Kirk, B., Schutte, N., & Hine, D.  (2009).  The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfaction.  In C.E.J. Hartel, N.M. Ashkanasy, & W.J. Zerbe (Eds). Research on emotions in organizations; Emotions in groups, organizations and cultures (pp. 21 1-225). UK: Emerald Group Publishing Limited.

Kirk, B.A., Schutte, N.S., & Hine, D.W. (2008)  Development and preliminary validation of an emotional self-efficacy scale. Personality and Individual Differences, 45, 432-436.

Kirk, Schutte & Hine (2011).  The Effect of an Expressive-Writing Intervention for Employees on Emotional Self-Efficacy, Emotional Intelligence, Affect, and Workplace Incivility.  Journal of Applied Social Psychology, 41, 179-185.

Mayer, J.D., Salovey, P., & Caruso, D. (2002). Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Users Manual.  Toronto, Canada: MHS Publishers.